Find deer

Brand Introduction

"Bu Xuan" is an original design brand founded by independent designer Fish Xiaomei in 2014, formerly known as "Bu Yan". Now it is jointly operated by the husband and wife team of Yu Xiaomei & Qian duoduo. 

"Bu Xuan" means the heart is not declared. We believe that beautiful things that touch our hearts and resonate with us do not need much explanation. We hope that the same can be said for the works of Bu Xuan and that the unannounced things can meet you who share the same heart. A look, a heartbeat. All tacit understanding is hidden in the moment of raising eyebrows and eyes, melting in the subtle atmosphere of light smiles and no words.

The "Bu Xuan" logo is like a roll of rice paper that will be unfolded, the content of the roll can be felt but not seen, can be understood but difficult to express. "Knowing is easy, not saying is difficult", knowing without saying is his deep attitude; not declaring is her gentle yearning. Bu Xuan tells her own story with design and tries to find those who can understand her heart, and have tacit understanding and resonance in her own way.

Color difference & size

Product pictures are taken by hand, due to technology, light, angle, display parameters and other factors, the actual color received and the photos will be slightly different, please prevail in kind; product size are measured by hand, there may be a certain error, please understand ~

Wearing and maintenance
Do not wear while swimming, bathing or sleeping; if you experience a lot of sweating, please rinse with water and dry with a flannel (glasses cloth) to ensure complete dryness before storing.
Frosted, plated gold part is not recommended to use silver polishing cloth, so as not to damage the frosted surface and plating layer.
If there are other stains you can try to gently wipe with a flannel cloth or eraser.

Shipping

Thank you for shopping at Three Fleas ! We appreciate your business and want to ensure a smooth and transparent shipping experience for you. Please read our shipping policy carefully before placing an order.

Order Processing Time:
After you place an order, we require up to 3 days to process and verify the details of your order. During this time, we check the order for accuracy, perform quality control checks, and prepare your items for shipment.

Estimated Delivery Time:
Once your order has been processed, we will ship it within 3 days. Please note that the delivery time may vary based on the shipping destination and other factors. Generally, the shipping company will deliver your parcel within 7-14 days. However, please allow for potential delays due to unforeseen circumstances or accidents. In such cases, delivery may take longer than the estimated time. We will make every effort to notify you in advance if there are any significant delays in shipping.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, you may request a return within 3 days from the date of delivery.

1. If you wish to return a product due to a change of mind or dislike, you will be responsible for the return shipping costs.
2. If the product you received is damaged or defective, please contact our customer support team within 7 days of delivery. We will provide assistance and arrange for a return or exchange, at no additional cost to you.

To initiate a return, please contact our customer support team via Instagram. They will guide you through the return process and provide you with further instructions.

Note: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@threefleas.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We support both PayPal and Credit card payment methods, If you don't have a PayPal account, you can also pay by credit card at checkout, here is the credit card payment method help.

1.When you select your payment method at checkout, select PayPal and click the button

2.When the PayPal payment pop-up window appears, select the pay with debit or credit card button, you can then pay with your credit card without having a PayPal account.