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Brand Introduction

"Bu Xuan" is an original design brand founded by independent designer Fish Xiaomei in 2014, formerly known as "Bu Yan". Now it is jointly operated by the husband and wife team of Yu Xiaomei & Qian duoduo. 

"Bu Xuan" means the heart is not declared. We believe that beautiful things that touch our hearts and resonate with us do not need much explanation. We hope that the same can be said for the works of Bu Xuan and that the unannounced things can meet you who share the same heart. A look, a heartbeat. All tacit understanding is hidden in the moment of raising eyebrows and eyes, melting in the subtle atmosphere of light smiles and no words.

The "Bu Xuan" logo is like a roll of rice paper that will be unfolded, the content of the roll can be felt but not seen, can be understood but difficult to express. "Knowing is easy, not saying is difficult", knowing without saying is his deep attitude; not declaring is her gentle yearning. Bu Xuan tells her own story with design and tries to find those who can understand her heart, and have tacit understanding and resonance in her own way.

Color difference & size

Product pictures are taken by hand, due to technology, light, angle, display parameters and other factors, the actual color received and the photos will be slightly different, please prevail in kind; product size are measured by hand, there may be a certain error, please understand ~

Wearing and maintenance
Do not wear while swimming, bathing or sleeping; if you experience a lot of sweating, please rinse with water and dry with a flannel (glasses cloth) to ensure complete dryness before storing.
Frosted, plated gold part is not recommended to use silver polishing cloth, so as not to damage the frosted surface and plating layer.
If there are other stains you can try to gently wipe with a flannel cloth or eraser.

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@threefleas.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@threefleas.com and we will give you the detailed process.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

✨Countries

We are able to deliver our products to most countries in the world, including but not limited to Ireland, Austria, Brazil, Belgium, Poland, Denmark, Germany, France, Finland, the Netherlands, Luxembourg, Norway, Portugal, Sweden, Switzerland, Turkey, Ukraine, Spain, Greece, Hungary, Italy, Britain, Russia, Kazakhstan, India, Korea, Malaysia, Japan, Thailand, Singapore, Indonesia, Vietnam, Saudi Arabia, Israel, Australia, New Zealand, Canada, the United States, Mexico.

✨Time
Usually, it takes around 2 weeks to arrive. In some cases, such as festivals or black friday, it might take longer time.

✨Tracking
After the order is fulfilled, Three Fleas will send you an email with tracking link and tracking number in it. If you haven't received your items over 30 days, don't hesitate to contact us. We'll do everything to make sure you get them!

✨Contact
If you have any problems about your order, please contact us through email, messenger or instagram.

Our FB page: Three Fleas
Instagram: Three Fleas
Email: online@threefleas.com